Our customer oriented RMA procedure ensures an efficient execution.
- RMA Form EN
1. Please use our RMA Form, which can be downloaded from our homepage. Complete the form and include it in the package. We accept deliveries only if the completed form is included.
2. Please create a backup file of your device. For an accidental loss of your files we assume no liability.
3. If your system is password-protected, please change the password or provide us with it. If no password is entered we will reset it to the standard password. You can enter it here:
4. Please ensure a safe and secure transport and a fitting packing. Risk of conveyance is taken by the sender. We assume no liability for transportation damage.
5. We recommend UPS standard as delivery method. We will not bear charges for additional benefits such as express deliveries. The return has to be delivered free to the door.
6. After the approval of the estimate of cost, we will repair your device immediately.
If the estimate of cost is rejected or if the device has no noticeable errors (NFF) we are entitled to charge an administration
fee of 70,00€.